performance in call center or IT support troubleshooting hardware issues on laptops and desktops. 6+ months of proven performance... in call center or IT support installing and troubleshooting software issues on laptops and desktops. Training and/or working...
performance in call center or IT support troubleshooting hardware issues on laptops and desktops. 6+ months of proven performance... in call center or IT support installing and troubleshooting software issues on laptops and desktops. Training and/or working...
dialing modes, pacing algorithms, and call distribution strategies, to maximize agent productivity and campaign performance... systems. Troubleshoot technical issues, system errors, and performance bottlenecks, and collaborate with IT support teams...
, and collaborate with IT support teams to resolve issues in a timely manner. Generate and analyze reports on dialer performance, call... Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology...
and private sector organizations with diverse information management and contact center setups. Technical tasks include... with strong communication abilities. Business Optimization: Deep expertise in call center operations and KPIs. Education & Enablement: Confident...
with all call center objectives, performance standards, and policies. Monitoring and evaluating agent performance, providing... center experience in collections/sales/customer service/technical support. 1 or more years of supervisory experience...
topics. As a member of the CXone Services and Support organization, this position will be responsible for both technical... an impact? This position is responsible for business and technical performance related to the CXOne Agent product...
Main Responsibilities Manage call volume, daily attendance, and program break schedules to optimize agent allocation..., omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support...
. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management...Join the fastest growing BPO company in the Philippines! Key Responsibilities Monitor agent status and inbound...
or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent Language skills: native... scope with the main focus on Contract Renewals and upselling recurrent business. Take inbound calls and e-mails to support...
with all call center objectives, performance standards, and policies. Monitoring and evaluating agent performance, providing... center experience in collections/sales/customer service/technical support. 1 or more years of supervisory experience...
to provide excellent customer service and support. 6. Stay informed about market trends, competition, and customer preferences... and effectively over phone or written correspondences to address requests. 13. Understand and recommend Contact Center services...
systems in order to fix customer transaction issues. Experience in Call center support activities. Good SQL/ PLSQL Skills...General Description: This position is responsible for providing 1st and 2nd level support for customer agent support...
agent support systems in order to fix customer transaction issues.Experience in Call center support activities. Good SQL... for Agent Support APP (Clarify/IVR/WEB/TAS) and other platforms that integrate with Clarify (RRP/BRM/RTR/POSA/MAX/PCRF). Fix...
agent support systems in order to fix customer transaction issues.Experience in Call center support activities. Good SQL... for Agent Support APP (Clarify/IVR/WEB/TAS) and other platforms that integrate with Clarify (RRP/BRM/RTR/POSA/MAX/PCRF). Fix...
or thru call center, if necessary. Request LOI to the attending Agent, if necessary Inform the crew/s for the schedule... delivery of services. Provides relevant ideas and needed support that will result to business development, revenue generation...