call center specialists in support of the IT system at a government location in Washington DC · Manage the development...Responsibilities The Call Center Supervisor shall oversee all aspects of call center functions and performance...
Responsibilities The Call Center Specialist performs all Tier 0 functions of a call center supporting a large IT... knowledge articles, detailed work instructions, and “How to” articles to ensure all call center specialist provide expedient...
Responsibilities The Call Center Specialist II performs all Tier functions of a call center supporting a large IT... knowledge articles, detailed work instructions, and “How to” articles to ensure all call center specialist provide expedient...
Responsibilities The Call Center Supervisor shall oversee all aspects of call center functions and performance... 7 x 365 Help desk daily at 4PM to ensure call center functions without interruption. Manage a team of up to 10 call...
I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support Essential Functions... Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier...
resolution of technical issues for customers via chat, email, and deskside support. Supporting Tier 1 on-site installation... levels are met. Coordinating with other team leads and the Call center to ensure staffing levels to surge resources...
Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure... experience with a blend of application, hardware, and networking support, including providing support via phone (call center...
appropriately to internal and external customers. Manage the performance of Tier 1 and Tier 2 services and support to clients... of the hardware/software tools that the Tier 2 support services provide. Oversee overall helpdesk support for the desktop...