KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging... analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support...
will escalate to the Tier II team or the eBusiness team for more detailed level of support. Qualifications Bachelor’s degree...KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work...
is required. Proven experience in a Tier I help desk or technical support role, with a track record of providing excellent customer... to Tier II technicians or relevant teams while maintaining ownership of the customer’s case until resolution. Follow...
, and system administration. (NMCI Network) Support the resolution of Tier I, II, III service desk / help desk tickets. Assist... in the creation and maintenance of Support team processes and procedures. Provide help desk reports on reported issues...
, and system administration. (NMCI Network) Support the resolution of Tier I, II, III service desk / help desk tickets. Assist... in the creation and maintenance of Support team processes and procedures. Provide help desk reports on reported issues...
. Assist with help desk calls, emails, and support requests related to e-business systems. Act as a liaison between clients... and support groups for e-commerce related concerns. Provide Tier I/II support for custom e-business applications and online...
. Assist with help desk calls, emails, and support requests related to e-business systems. Act as a liaison between clients... and support groups for e-commerce related concerns. Provide Tier I/II support for custom e-business applications and online...