within a live environment; Zendesk experience is highly preferred. Flexibility: Ability to work in rotational shifts to support...
as technical novices. You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other. You have a technical degree...
in English Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases) Experience working...
in English Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases) Experience working...
between Zendesk (client-facing) and JIRA (engineering) to ensure transparent status updates. Knowledge Sharing: Proactively document.... Ticketing Systems: Operational fluency in Zendesk and JIRA (or similar enterprise-grade service management tools). 2...
Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases) Experience working with a workflow...
in any discipline Good to Have (not mandatory) Basic knowledge of SaaS or B2B products Familiarity with support tools like Zendesk...
Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases) Experience working with a workflow...
Customer complaint in Zendesk and update the system on live basis Operate Workshop Management System (Getafix) and ensure 100...
Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone...
queries, Or API scripts . Work on Networking concepts. Database handling/Migration , Basic understanding of DB's. Zendesk...
using CRM, ticketing, or social listening tools (Zendesk, Freshdesk, Sprinklr, Hootsuite, etc.) Ability to interpret user...
Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone...
queries, Or API scripts . Work on Networking concepts. Database handling/Migration , Basic understanding of DB’s. Zendesk...
. Strong understanding of call center metrics (AHT, SLA, CSAT, occupancy). Experience with tools like Freshdesk / Freshchat / Zendesk...
data representations. Technical Proficiency: SQL (CRM data: Zendesk, Salesforce), BI tools (Metabase, Tableau, Power BI...
, Zendesk, etc.) Build automation workflows to streamline agent processes and reduce manual tasks. Monitor system...
and troubleshooting Navigate and manage Zendesk ticketing workflows for internal collaboration, task resolution, and client support..., Looker Studio Whatagraph for reporting Unbounce for landing page creation and script editing Zendesk for ticketing...
as technical novices. You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other. You have a technical degree...
for: Prior experience in customer support, panel management, or market research projects. Working knowledge of Zendesk...