to navigate through smartphone and computer applications) At least 2 years of experience using Zendesk or a similar tool...
Skills And Experience: 6+ months experience working with ITSM system (i.e., ServiceNow, Remedy, Cherwell, ZenDesk...
Required At least 2 years QA experience Must be proficient in Zendesk; minimum of at least 3 years exposure Previous experience...
and computer applications Experience using CRM and communication tools such as Zendesk, Slack Ability to work autonomously...
Strong mathematical, analytical, and multitasking skills Advanced technical skills, including: High level of understanding of Zendesk...
environment, supporting United States customers. Knowledge of ZenDesk a plus Prior experience using CRM and VoIP software...
, etc.). Experience with ticketing system (Freshdesk, Zendesk, ServiceNow, JSM, etc.). Knowledge of SSO, Java, SQL, HTML, XML, JSON, SOAP...
Zendesk) and SLA/KPI management Proactive approach to continuous improvement and process optimization Strong analytical...
Skills And Experience 6+ months experience working with ITSM system (i.e., ServiceNow, Remedy, Cherwell, ZenDesk...
: Responding to customer queries in a timely & effective manner via Zendesk or other customer support tools Documenting & logging... communication tools (Zendesk), task management tools, Google Drive, and Email. Detail-Oriented - we're a financial services company...
and train end-users. Proficiency in IT helpdesk software, such as Jira Service Manager, Zendesk or ServiceNow. Experience...
Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom Handling support requests..., reports is highly preferred Experience working with Customer Support tools like Zendesk and Intercom Outstanding written...
. What you&aposll be doing Establish collaborative relationships with various global teams at Zendesk (Advocacy, Engineering, Product... manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world...
: ● Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom ● Handling support..., gaming tools, systems, reports is highly preferred ● Experience working with Customer Support tools like Zendesk...
- Zendesk and Intercom Handling support requests and escalating them to the appropriate parties Monitor for critical site issues... like Zendesk and Intercom Outstanding written communicator Collaborative, team-oriented mindset Strong internet connection...
center tools (e.g., Salesforce, Zendesk) and a solid grasp of data-driven sales insights....
and Zendesk, our telephone and ticketing systems Provide direct, efficient communication and immediate feedback to drivers...
and Zendesk, our telephone and ticketing systems Provide direct, efficient communication and immediate feedback to drivers...
documentation of client interactions, progress, and key insights using CRM systems (e.g., Salesforce, HubSpot, Zendesk). Prepare... (e.g., Salesforce, HubSpot, Zendesk) to manage customer interactions and track engagement. Familiarity with customer health...
. Ability to evaluate personnel and identify talent Familiarity with Helpshift, Zendesk or other ticketing platforms, Google suite...