Service desk incidents and requests in an efficient and customer focussed way, escalating issues accordingly... importance in this role. Please note that this role includes shifts that cover our Service Desk between the hours of 0800-1900...
Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the desk... knowledge. What will you do. Acting as an internal 'Technical Support Technician' for all IT Workplace related support...
resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities. 1st /2nd line repairs... across multiple client partnerships globally. Our immediate requirement is for an experienced Event and Conference Technician...