in Logistics or a related field is preferred. At least 3 years of experience in customer service for air and ocean freight..., to provide a seamless customer experience and improve processes. Track service metrics and customer feedback to identify...
. - Address customer questions and issues promptly, ensuring high levels of satisfaction. - Manage the logistics of airfreight... to airfreight and ocean freight shipments. - Work closely with the teams to provide a seamless customer experience. - Assist in the...
opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.... - Analyze customer feedback and performance metrics to develop strategies for service enhancement. - Provide training...
Oversee transportation resources, customer service, and shipment scheduling to ensure smooth daily operations... professional community. At least 9 years of experience in freight forwarding, logistics, or similar industries...
Customer Service and Operation Manager - Freight Forwarding Executive recruitment company Monroe Consulting Group... continues, our client is seeking a professional with at least ten years' experience in customer services and air freight...
Secure cost-effective freight options based on rates, transit time, and customer needs while optimizing efficiency.... Mentor and support the customer service team, fostering collaboration and professional growth. Build strong client...