center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General knowledge...
(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General knowledge...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
and enter relevant schedule exceptions into Calabrio Update and maintain agent database in Calabrio such as, processing: new..., Skills and Abilities Preferred: Proven expertise with Cisco, Calabrio, CUIC OR other WFM platforms Proficient in Google...
, Calabrio in an enterprise-wide setting with a minimum of 5 years experience Genesys Cloud (PureCloud) experience MS Teams...
in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon § Must have hands on experience in VXML gateways...
management software (e.g., Calabrio, NICE IEX, Verint, Aspect) Lean Six Sigma Black Belt (CLSSBB), Project Management Institute...
Finesse, CUIC. ▪ Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio...