and comprehend Enterprise releases and translate to call center level of understanding Coordinate with other CS (L1) champions... Candidates who have worked as a Team Leader/Manager in a Verizon contact centre process - wireless customer care or technical...
service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... of contact center software design and functionality, with a strong understanding of technical concepts...
service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... of contact center software design and functionality, with a strong understanding of technical concepts...
service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... of contact center software design and functionality, with a strong understanding of technical concepts...
service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... of contact center software design and functionality, with a strong understanding of technical concepts...
and/or Experience: Preferably any 4-yr College Degree and/or equivalent experience, 1-2 years of call center experience, and call... Manager / Managers specializing in Quality & Process improvement roles or equivalent Six Sigma Black Belt Certified preferred...
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group... appraisals with team Monitor, measure, report & analyze data to improve call centre performance Monitor, identify and resolve...
, and forecasted hours versus actual hours Oversee and manage Call Center KPIs such as: Quality, Staffing, and Service Level Analyze... programs and multiple operating systems Advanced knowledge of call center services industry and best practices, understanding...
referral programs, ensuring a steady flow of high-quality leads and supporting the overall hiring goals of our call center... operations. Role Overview: The Sr. Manager, Community and Employee Referral Program, will be responsible for developing...
required. 7+ years experience in customer service, call/contact center, and/or service delivery 7+ years of Enterprise (Fortune... career opportunity that will light a fire within you. So, what's the role all about? The Manager, Customer Success...
experience from a BPO/Call Center/Shared Services Customer Service and Sales industry Demonstrated understanding of call center... within which people can thrive! The Team Manager will drive the teams' performance through Coaching, Live monitoring, QA feedback. He...
of call center environment and a deep disciplinary knowledge of customer service and sales Experience communicating...! As a Sales Team Manager, you will be responsible for managing a team of Sales Business Agents along with creating new strategies...
in a way that maximizes customer and shareholder value. Responsibilities Responsible for managing call center operations... Minimum 10 years of experience in the call center industry; 5 years at a managerial level The candidate must have a very...
experience from a BPO/Call Center/Shared Services Customer Service industry Demonstrated understanding of call center/customer... within which people can thrive! The Team Manager will drive the teams' performance through Coaching, Live monitoring, QA feedback. He...
experience from a BPO/Call Center/Shared Services Customer Service and Sales industry Demonstrated understanding of call center... within which people can thrive! The Team Manager will drive the teams' performance through Coaching, Live monitoring, QA feedback. He...
experience in an Inbound Sales / Outbound sales B2B/B2C LOB required Demonstrated understanding of call center environment... humility. Our Mission: To create conditions wherein people can thrive! As a Team Manager, you will be responsible...
customers. They will be the voice of Hopper within the 3rd party call center. The Manager, Service Operations (Back Office... of call centers, call center structures and call center agent behaviorsHas a proven track record of driving customer...
Qualifications: College degree is preferred Must have at least of 3+ years team leadership experience from a BPO/Call Center/Shared... Services Customer Service and Sales industry Demonstrated understanding of call center/customer service environment and a good...
GlowTouch is growing and is looking for experienced Associate Digital Customer Success Manager to join our motivated... and ambitious team. What Will You Do Associate Digital Customer Success Manager (ACSMs) works with a global team of Customer Success...
Qualifications: College degree is preferred Must have at least of 3+ years team leadership experience from a BPO/Call Center/Shared... Services Customer Service industry Demonstrated understanding of call center/customer service environment and a good knowledge...