Team Management - Supervise and manage a team composed ofT1s and T2s including performance evaluations, productivity... monitoring, and adherence to company policies Performance Monitoring - Track and evaluate individual and team performance...
, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call... to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center...
Job Summary: As a team lead, he/she would have experience in a supervisory/manager role in a call center. The... successful interactions with the client quality team. Qualifications & Desired Skills Good Communication Skills Able to work onsite...
) specializing in BPO/Call Center or equivalent. Responsibilities Be the spark that brightens days and ignite your career... of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing...
. Lead, motivate, and develop a high performing group of Team Captains within a time-sensitive and demanding environment...'s performance; escalate issues to Senior Leadership as necessary. Who we're looking for: Previous experience in the call center...
, call center operations, and project management functions aimed at increasing customer retention and lifetime value. The... loyalty. · Oversee operational facets of the retention call center, optimizing processes for enrollment, eligibility...
, call center operations, and project management functions aimed at increasing customer retention and lifetime value. The... loyalty. · Oversee operational facets of the retention call center, optimizing processes for enrollment, eligibility...
. Qualifications: Work Experience: At least one (1) year of Workforce Management experience within the call center / customer... call center operations experience preferred. Technical Skills: Basic knowledge of workforce management processes, concepts...
, and scripting for the optimization of existing programs. ○ Monitors team performance to ensure that the call center goals...Job Summary Main Objectives and Duties: 1. Development, implementation, enhancement and support of call center...