standards are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call... oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve...
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent... within banking / financial services customer care / inbound call centre BCOM - Banking / Finance / Accounting / Auditing...
Call centre agents needed with less no experience but willing to undergo free 4 days training before commencement...
agents Fraudulent activities from other call Centre agents Misconduct Must be able to work shifts and overtime when... wording, systems, protocols and procedures Identify and escalate issues to supervisor Call avoidance from other call Centre...
centre agents o Fraudulent activities from other call centre agents o Misconduct Must be able to work shifts and overtime... wording, systems, protocols and procedures Identify and escalate issues to supervisor o Call avoidance from other call...
Job Summary One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent... within banking / financial services customer care / inbound call centre BCOM - Banking / Finance / Accounting / Auditing...
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent... within banking / financial services customer care / inbound call centre BCOM - Banking / Finance / Accounting / Auditing...
One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent... within banking / financial services customer care / inbound call centre BCOM - Banking / Finance / Accounting / Auditing...
adherence. Lead, mentor, and motivate a team of call centre agents, fostering a collaborative and high-performance work...Main Job Functions: As the Heavy Commercial Vehicles Call Centre Team Leader, you will play a pivotal role...
Main Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role... will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing...
of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies...Main Job Function: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre...
Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre... from you! Role Overview: In this exciting position, you will take charge of the fast-paced call centre, ensuring smooth operations...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... to agreed or standard market related rates where team leader and agents are unsuccessful. 5.Escalations Assisting...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... to agreed or standard market related rates where team leader and agents are unsuccessful. 5.Escalations Assisting...
(must have) Compliance with regulatory requirements (e.g., DOFA period, FAIS Fit & Proper) 2 years of call centre sales experience 1 year...
reporting and feedback within TAT. JOB REQUIREMENTS: 2 years call centre experience 2 years customer care experience...
to join their inbound call centre team in Rosebank. If you thrive in fast-paced environments and love delivering exceptional customer... in a Call Centre environment. Fluency in English and one additional South African language. No criminal record...
Job Summary - Call Centre Sales experience in Financial Sector Background ONLY. - At least 2 + years' work experience... in a Financial Call Centre Environment. - Matric. - Good Command of English. - Excellent Telephone Etiquette - Excellent...
for the various products that are sold through the sales executives and call center agents based on a sales script. The team... in related field advantageous. Minimum of 3 – 5 years client service and/or sales experience. Previous call centre sales...
(with the flexibility) in working International shifts from South Africa. Management of Call Centre Delivery: To meet...About the role: We are looking for an individual to effectively manage the Daily Operations, Team Managers and Agents...