Specialist The Customer Excellence Incident Specialist plays a key role in managing and resolving major client facing incidents...Job Description: About the Role: Grade Level (for internal use): 10 The Role: Customer Excellence Incident...
Customer’s technical problem. Recover information vital to escalate the incident or issue to Design, Product/Project Management.... . How You Will Contribute: Reporting to Senior Manager, Global Technical Support. As Specialist, Global Technical Support...
job details An IT Service Management Specialist is a specialized role that performs the following functions... with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer...