, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging... problems, we have the career you're looking for! The Team Manager sets the vision and culture of their teams by handling...
Customer Experience Group (CEG) to support our contact center. The team manager will provide direction, instructions... and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team Agoda's Customer and partner Support...
team. Extensive customer "face-to-face" experience at middle or executive levels. Solid industry experience/knowledge... to more junior team members. Understand customer's industry drivers, organization structure and key stakeholders, key projects...
to lead a team of technical subject matter experts located in Europe as our Engineer Manager. Join our Global CSS leardership.../virtual capabilities and teams Customer Management Supporting Sales, Presales and Project Managers Engineering Service...
telecommunication industry. ITIL foundations certification Customer Service and Project Management Experience Possess virtual team.... about you Degree level or equivalent (Business or Science Degree); 8+ years of experience, preferably in a customer support in the...
Customer Management Supporting Sales, Presales and Project Managers Engineering Service Scoping Customer Focus Leadership... on Customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention...
with the account team to sell Orange products and services Create and manage Service Improvement Plans triggered by: Quality... Prepares periodic customer service reviews Handles non-commercial customer queries and complex customer service issues...
foundations certification Customer Service and Project Management Experience Possess virtual team management experience Good... with the account team to sell Orange products and services Create and manage Service Improvement Plans triggered by: Quality...
As an Outbound Customer Support Team Leader, you will play a pivotal role in managing a team of Executives, helping... Office. - Ability to analyse and visualise data. Skills - Exceptional customer service leadership, active listening...
from the account manager. Informs customers in case of any out-of-stock products. Replies to all customer inquiries... team about finished goods' complaints from consumer or customer or warehouses. Awaits feedback and reports any quality...
. (measure service provided against defined Service Level Agreements). Increase the value that Orange delivers to a customer..., and deliver continual service improvement. To be the Customer’s primary senior point of contact within Orange, for all escalated...
customer queries and requirements from technical operations team. Ensures periodic service reviews to track the service.... The Role: The senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement...
customer queries and requirements from technical operations team. Ensures periodic service reviews to track the service.... The Role: The senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement...
at board level The Customer Program Manager will have day to day accountability on project team leading Enterprise customer...Role Purpose: The Customer Program Manager is responsible for leading large customer facing Projects/programmes...
1. JOB TITLE: Customer Success Manager 2. MAIN PURPOSE OF THE JOB: The role of a Customer Success Manager... a highly effective & efficient service to maximise customer satisfaction. It will require consistent frontline engagement...
We are looking for a passionate and customer-focused individual to join our team as a Customer Success Manager at FORTE... CLOUD, a leading Cloud System Integrator. The Customer Success Manager will ensure the success and satisfaction...
Your Job Reporting to the Customer Operations and Transformation Manager for EMEA, you will manage a team of four... experience in process improvement and change management within a customer service environment. Demonstrated leadership skills...
, and customer advocacy with a Digital focus. Impacts the team’s ability to achieve service, quality and timeliness of objectives...Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer...
: Act as a leader / manager of the development team Oversee high and low level design, implementation, QA, and validation... of programming code and products Supervision of the team to ensure compliance to performance management targets and customer...
contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer... the day-to-day activities in the call center with your peers and the OMD team. To ensure that agreed service levels...