to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure... and situations Provides onsite support for clients Collaborates with other End User Support Technicians, Technical Account Managers...
procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager... system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create clear, concise...