Genesys Senior Support Engineer | Real Estate The Genesys Senior Support Engineer will be responsible for maintaining... the latest Genesys contact centre solutions, including Genesys Engage platforms (SIP Integration, IVR, Inbound, Outbound...
contracts with vendors. Genesys Contact Center Configuration & Management: Set up and configure Genesys Contact Center.... Configuring customer interaction queues across multiple channels. Managing data tables in Genesys Architect. Configure...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, including data extraction and reporting from platforms like Genesys, Otolink, Keyloop, Microsoft Applications, Nanosoft, Yardi... strategies to support CRM campaigns and data-driven decision-making. Create digital campaigns in Genesys contact center...
, Genesys) and system integration. Experience with regulatory compliance, particularly within the banking sector (UAE banking...
. Demonstrated success in building high-load telephony systems from scratch. Hands-on experience with Genesys platforms...; any Genesys certification is required. Technical Skills: Deep knowledge of networks and VoIP protocols. Familiarity...
through Genesys Contact Center System. Receives Outbound Calls for different campaigns through Genesys Contact Center... System. Saves customer profile in Forms through Genesys Contact Center System. Qualifies the call through Genesys...
environment. - Call center experience with Genesys/CRM systems is an advantage. - Strong analytical skills and effective... environment. - Call center experience with Genesys/CRM systems is an advantage. - Strong analytical skills and effective...