Genesys Preferred qualifications Cloud CX3 Genesys Architect experience Call Flow build experience Data Tables... and Call routing in Genesys Experience WFM experience in Genesys nice to have Genesys Developer Data actions experience...
Title: Genesys SME Rate: $90 to $100 per hour on C2C all inclusive Multiple Locations: NYC, NY / Louisville, KY.../ Boston, MA (Hybrid role - 3 Days/Week), NYC JD Please look for candidates with skills related to Genesys features...
This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility of extension). Required Experience: 24 months experience with Azure DevOps Server 84 months experience in using NYCI...
This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility of extension). Required Experience: 84 months of experience with Oracle PL/SQL utilizing Packages, Types, Objects, Tr...
Experience with development, support and administration of Contact Centers such as Nice InContact CXone, Genesys or similar...
(end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots Role Specification Expertise... solution approach along with architecture & enterprise integration Collaborate with Experience design and Genesys SMEs...
candidate will have deep technical expertise in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent, and Generative... in ServiceNow, Amazon Connect, Genesys, Virtual Agent, and Generative AI implementation or other major contact center expertise...
, with experience in data analysis. Experience with ITSM tools such as BMC Helix or similar platforms. Experience with Genesys...
Helix or similar ITSM tool. Experience with Genesys Automatic Call Distribution System or similar tool. Qualifications...
successful projects; and, Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys...