Job Description: POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning... room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter...
regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests... for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services...
shopping, dining and entertainment outlets around the hotel 上海浦东香格里拉大酒店位于黄浦江之滨，地处陆家嘴金融中心。宾客可从客房内观赏外滩绚丽灯光，或俯瞰城市壮丽的天际线。 酒店...毗邻地铁2号线，可直达机场和火车站，宾客从酒店出发步行便可到达东方明珠电视塔、上海环球金融中心和上海国际会议中心。正大广场和国金中心商场均与酒店一街之隔。 酒店共设10间屡获殊荣的餐厅及酒吧，如淮扬菜中餐厅桂花楼、创新法式景观餐厅翡翠36和怡...
all colleagues are kept up-to-date with hotel products and services Monitor all arrivals and departures from a guest experience... experiences for locals and travelers alike. We are looking for Service Manager - Duty Manager, we rely on you to: Ensure smooth...
to join our F&B team. 我们正在寻找一位宾客服务经理 - 宴会厅加入我们餐饮部团队。 As a Service Manager - Banquet, we rely on you to： 作为宾客服务经理 - 宴会厅，需要...独立承担以下岗位职责： Coach and maximize the performance of the team. 指导并最大限度地提高团队的表现。 Ensure every guest receives high quality service. 确保每位客人都能获得高质量的服务...
Restaurant to join our F&B team. 我们正在寻找一位宾客服务经理 - 中餐厅加入我们餐饮部团队。 As a Service Manager - Chinese Restaurant, we rely... on you to： 作为宾客服务经理 - 中餐厅，需要独立承担以下岗位职责： Coach and maximize the performance of the team. 指导并最大限度地提高团队的表现。 Ensure every guest...
and hotel operations. ·直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。 ·Provides functional assistance and direction to all departments...·Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service...
Reporting directly to the Front Office Manager, the Guest Service Manager is responsible for assisting Senior...应包括前厅，保安，工程，客房，厨房，餐厅。与此同时，在日常工作需要时，管理和经营其他前台和宾客关系，承担经理相关责任，提高工作效率。 Oversees and directs all respects of overall hotel...
are adhered to and ongoing operations aremonitored with any incidents reported in the correct manner. 关注在大堂，所有公共区域员工的对客服务，确保... to the Front Office Manager regarding important information, problems and relevant actions taken, on an ongoing basis...
to make sure problems are resolved satisfactorily 礼貌且高效地处理所有内部及外部客人的投诉及要求并跟进，确保问题的圆满解决 Maintainspositive guest and colleague... and professional service at all times 始终确保员工提供礼貌及专业的服务 Ensures thatall Front Office employees deliver the brand promise and provide...