Overview: The Guest Services Manager (OEM) is responsible for ensuring the operation of the Guest Services, Concierge..., coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Prepare and conduct...
Services Manager (OEM) is responsible for assisting the Front Office Manager while providing attentive, courteous... satisfaction. Assist with development of employee morale and ensure training of Guest Services personnel. Maintain a professional...
: The Guest Experience Manager OEM is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed... manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Guest Services personnel...