of experience working in an IT Service Desk environment Extensive support of MS Windows-based OS, including laptop and desktop.... ServiceNow or similar ticketing systems to manage and track incidents) Basic knowledge of ITIL, Service Desk metrics/SLAs...
of experience working in an IT Service Desk environment Extensive support of MS Windows-based OS, including laptop and desktop.... ServiceNow or similar ticketing systems to manage and track incidents) Basic knowledge of ITIL, Service Desk metrics/SLAs...
in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users... worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support...