Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Summary The Help Desk Specialist II provides Tier II Service Desk and Desktop Support, assisting end-users...’s degree preferred. Minimum of 2 years of experience in Tier I & Tier II Service Desk and Desktop Support operations...
. · Troubleshoot and resolve or escalate issues. · Respond to Tier 2 level tickets via email and phone. · Collaborate with the... in a help desk environment or equivalent experience · 3+ years with EMR systems preferred · Experience with ticketing systems...
successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate... to facilitate remote troubleshooting and support. Works closely with the remote service desk team to resolve technical issues...