Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
following: Get to shadow alongside multiple different roles, including Tier 1, Tier 2, and Professional Services team members... about our Ideal Ticket Procedure and how to provide help desk support. Understanding routing or escalating issues to correct...