Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems... Program. Provides second-tier support to end-users for PC, server, mainframe applications, storage, and hardware. Handles...