Help Desk and Customer Support Specialist Key Role: Provide in-depth support and lead problem solving... (Service Desk) and Tier 2 (Escalation) support via the telephone, email, and chat. Provide a high-level of customer service...
and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support... to resolve tickets at lowest level of support Receive, triage and route tickets to Tier 2 Help Desk accordingly Compile...
(Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure... each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording...
are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends... compliance of the Voice, Video, and Chat infrastructure. ● Provide support for customer scheduled and unplanned outages...