IT Service Provider Job Description Handle inquiries, incidents and problems via phone, email and fax including... escalation to corresponding parties Log, validate, prioritize, open, and update call records in Service Desk System Dispatch...
Service (MCMS), Mobile Workplace Services (MWS), Centrally Managed Messaging Platform (CMMP) Standard Email Services, CMMP..., training and helpdesk support; 7. To compile manuals, guidelines and necessary documents if needed; and 8. To carry out...
. To carry out other duties as assigned by the supervisor. Service period will be extended if the performance of the staff..., Windows 10 and handling IT helpdesk calls; 2. Have experience in Active Directory and file server system; 3. Experience...