/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...) Qualifications At least 6 months working experience at IBEX Global (for internal applicants) Experience working in the WFM...
and Core Values of IBEX Global Solutions. Familiar with a variety of the field's concepts, practices, and procedures...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contrac...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels n...
Overview The WFM Assistant Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connec...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...