Berkshire Hathaway Automotive is seeking an IT Help Desk Technician to join the team. The IT Help Desk Technician... in an IT or computer-related environment. 1+ years of hands-on experience as a Help Desk/Call Center Technician. 1+ years...
from the Help Desk Manager and IT team. Analyze, evaluate, and provide recommendations for system improvements, optimizations... efficiently. Experience managing help desk tickets using platforms such as ServiceNow, Halo, Remedy, or other incident management...
and problem-solving techniques. Show eagerness to learn, adapt, and adhere to instructions from the Help Desk Manager and IT crew... settings. Identify, troubleshoot, and either resolve or escalate issues reported to the help desk. Track, manage, and log...
Details: The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups.... Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist...