Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research...Description & Requirements The help desk provides vetting and approval and offers ongoing support for the Medicare...
resource to all Health Center/Fund employees (covering tier 1 helpdesk regularly when necessary) Serves as the escalation... point for tickets beyond the ability of Tier 1 and escalates unresolvable tickets to Tier 3 Documents ticket solutions...