Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
or Equivalent Experience 4 Years’ experience as a Tier 1 Service desk engineer. Experience with an ITIL ticketing system.... Receiving Tier 1 escalations. Escalate to assigned Service Desk Supervisor as required. Follow incidents through to resolution...