Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
options, and resolve technical problems with computer hardware and software. Provide telephone and Tier 1 / 2 support... to requests for assistance in person, via phone, and electronically. Track problems and resolutions; follow standard help desk...
options, and resolve technical problems with computer hardware and software. Provide telephone and Tier 1 / 2 support... to requests for assistance in person, via phone, and electronically. Track problems and resolutions; follow standard help desk...