The IT Helpdesk Support professional to provide technical assistance to users through phone, email, and online chat... requests using helpdesk ticketing systems. Escalate unresolved issues to second-level support or specialized teams when...
The IT Helpdesk Support professional to provide technical assistance to users through phone, email, and online chat... requests using helpdesk ticketing systems. Escalate unresolved issues to second-level support or specialized teams when...
and service requests using helpdesk ticketing systems. Escalate unresolved issues to second-level support or specialized teams...-technical users. At least 1-2 years of IT support work experience with computer technology in a business environment...
equipment such as Cisco and Meraki. Providing support for onsite and remote operations. Ensuring data security and privacy... understanding of the clients' IT infrastructure. Monitoring and analyzing helpdesk metrics and generating reports. Preventive...