DO Problem/Incident Management: Own and manage the end-to-end Problem and Incident Management processes. Lead root cause... and inefficiencies. Process Optimization: Design, implement, and continuously refine Problem and Incident management processes...
DO Problem/Incident Management: Own and manage the end-to-end Problem and Incident Management processes. Lead root cause... and inefficiencies. Process Optimization: Design, implement, and continuously refine Problem and Incident management processes...
with ITIL processes for incident, problem, and release management, and the ability to apply them in diverse contexts... Responsibilities: Lead discussions and presentations across all levels of management, from operational teams to C-level stakeholders...
ability to perform some DBA backup functions as necessary. Strong understanding of ITIL framework and incident management processes..., vulnerability management, and incident response plans for Bell's customized implementations of Oracle's Siebel, OSM, and SOA...
Qualifications Your ideal profile: Knowledge of Incident, Problem and Change Management concepts (ITIL) Solid understanding...Description What You will do: As a member of the TBIM (TELUS Business Incident Management) team, you will perform...
and automating existing manual processes. Promote the service transition process, adhering to defined best practices. Plan, lead..., and document service transition meetings. Review and maintain process documentation. Lead workshops and awareness sessions...