on customer motivations for contacting MOM via manned channels (e.g. call or email) on various work pass related issues 2) Propose... strategies and solutions to address their concerns/pain points and nudge customer behaviour to remove the need to contact MOM...
What the role is: Project title: Improve and streamline WPD Customer Operations through automation of existing... processes through RPA and related tool The interns will be part of CO RPA team to work closely with various Customer Operations...
trends on customer enquiries and reviewing standard operating procedures (SOP) to identify gaps and improve efficiency... and customer satisfaction. What you will be working on: 1) To develop a dashboard (e.g on Power BI) using information from the...
. Internally, interns will also gain experience on how the SGWP project office operates, including aspects such as liaising...) To assist in user testing for new features and functions on the SGWP app What we are looking for: 1. Experience in using...
What the role is: Project Title: Improve and streamline WPD Customer Operations through automation of existing... processes through RPA and related tool The interns will need to work closely with various Customer Operations (CO) users...
and implement AI bots to improve operational efficiency and customer experience What you will be working on: - Design... and policy needs - Review, recommend, test and implement AI bots to improve operational efficiency and customer experience. The...
submitted in work pass transactions to enhance customer experience while ensuring operational effectiveness... and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all....