(2nd Line support) To carry out troubleshooting activities in order to maintain the hardware and software systems...Your day to day: Provides the maintenance of the informational systems for IoT Vodafone customers. Ensures high...
technical support for network applications and systems (2nd Line support), both during and outside business hours by ensuring...Your day to day: Provides support and collaborates with software developers to provide and improve IoT services...
and services in line with Customer Services Management strategy. Responsible for assigned tasks through managing the IT lifecycle... the system/service in good working order, preventing incidents from arising and restoring system/service to normal...
Your day to day: 2nd Line Operations of Data Mobile Core Platforms in a multi-vendor environment. Preventive... trouble shooting analysis and all the repair actions, including vendor support escalation, to achieve service and performance...