and detail-oriented User Access Management Specialist to join our finance application L2 support team in the insurance industry... fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global...
We are seeking a highly skilled and experienced Customer Service Specialist (L2) to join our team as a SWAT Agent... and extensive customer service knowledge to make informed decisions and address complex issues. Customer Communication: Interact...
for Zoom platform Responsible for all operations activities e.g. Incident management, change management, service request... queries. Manage and administer the Zoom platform, including user and DID provisioning, permissions management, and integration...
Solution Policy Management/Changes, Monitoring Service Request Approvals, Reporting, Documentation and SOPs and Security... Review of configurations, rules & policies periodically and provide recommendation This Cyber security L2 Support Lead...
in the Enterprise domain space Adopt standard Incident Management workflow and processes, i.e. logging incident tickets... in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders...
service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts... to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning of releases...
Response), Phishing Incident Response, Security Solution Policy Management/Changes, Monitoring Service Request Approvals...Purpose This Cyber security L2 Support Lead manages 24*7 Security Operations (Monitoring, Triage, Alerting & incident...
that we do what it takes to provide a quality service experience to our customers. You will proactively ensure the stability... user issues to the appropriate team Ensure compliance with service level agreements (SLAs) and key performance indicators...
a quality service experience to our customers. You will proactively ensure the stability and resiliency of the platform... user issues to the appropriate team Ensure compliance with service level agreements (SLAs) and key performance indicators...
support to the users in the Enterprise domain space Adopt standard Incident Management workflow and processes, i.e. logging... incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails...
support to the users in the Enterprise domain space Adopt standard Incident Management workflow and processes, i.e. logging... incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails...
as to meet service level targets. Incidents include failures & queries reported by business users and technical staff event... as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning...
incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical... as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning...
so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff... as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning...
so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff... as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning...
incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical... as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning...
incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical... as appropriate to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning...
of ITIL principles and frameworks Familiarity with ticketing systems and IT Service Management (ITSM) workflows. Able to work... technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public...
service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts... to necessary teams and management Collaborate with the development team in identifying resolutions and transitioning of releases...
in the Enterprise domain space Adopt standard Incident Management workflow and processes, i.e. logging incident tickets... in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders...