-oriented and possess excellent analytical skills to resolve the more complex inquiries. Must balance good customer service...) but always first attempting to solve the problem without need for the client to make another phone call. Documents customer service...
. Must balance good customer service skills with the need to expedite calls in order to meet the heavy demands. EEO/AA/Disability... another phone call. Documents customer service complaints and resolution as per YNHHS policies and procedures. Works effectively...