about the role CASE MANAGEMENT FOLLOW UP AND RESOLUTION The L2 Network Engineer: Manage ticketing tool to track... handling and resolution of customer escalations. INCIDENT MANAGEMENT The L2 Network Engineer: To manage customer issues...
Customer Support Engineer or IT Administrator or Security/Network Engineer or 2 years or more in a similar role department... appropriate solution, information, or incident resolution actions to the customer or to Level 1 engineer. To work closely with FR...
Technical skills requirements Engineer should have experience with network Background, understanding of switching, Routing.... Experience in integration/configuration/administration and troubleshooting of LB or ADC products. Engineer...