looking for you! We are seeking a Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high...-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated tools as well...
looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving... a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated...
DESCRIPTION The mission of the Customer Engagement Technology (CET) team within Customer Service is to create earth...'s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly...
(CS) Customer Engagement Technology (CET) organization is an essential part of that mission. Amazon CS is one of the... and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative...
) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service...DESCRIPTION Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive...
looking for you! We are seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be responsible..., ensuring customers can either resolve via self-service (e.g., Chatbot) or connected with a customer service associate...
. Drive the next phase of Customer Reference Program and self-service story hubs: Scale the existing Customer... adoption, and leverage data-driven insights and automation to optimize program performance. As part of the broader Customer...
. We now have 67 self-service and 49 Associate Workflows in 21 marketplaces, translated into 34 languages, covering 55% of Seller... Product Manager - Technical (PM-T) to help us craft our next-generation workflows solution. Over the last seven years...
Ortho processes; crossed trained in CL, Automation and TM Customer Support: Participate in troubleshooting and re-training... puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build...