(processing) to ensure the communication meets quality assurance standards set. ● Document quality issues and performance... as required ● Facilitate proactive solutions by collecting and analyzing quality data ● Develops quality assurance plans by conducting...
, Quality Assurance, and Customer Service Agents, ensuring efficient operation in all aspects of the call center. Strategic..., and other activities. Quality Assurance: Monitor the team's involvement in Quality Service Management and Assessments, ensuring high...