JOB DESCRIPTION: Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans..., and collaborate with operations team to improve quality performance Establish quality governance process with Client and operations...
. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs... requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance...
scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well... as the overall success of the team. During a Typical Day, You’ll · Assists the Quality/Training Manager and Assistant...