Job Description Summary The Real Time Analyst is responsible for managing the intraday performance of one program... into systems for agent time off and absences. Monitors inbound volume for unusual activity to ensure staffing needs...
analytical and problem solvins skills to help monitor queues in real time, understand the behaviors and gaps compared to the... multiple phone and live chat queues in real time. Monitoring staffing levels at each site to ensure planned coverage...
Queremos tu talento k Actualmente nos encontramos en búsqueda de un RTA, GTR, Gestión en tiempo real intermedio... el pronóstico yo programación original y la situación real, con el fin de mejorar la eficiencia, productividad y minimizar...