. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
Job Summary We are looking for a detail-oriented and proactive Real Time Adherence Agent to join our team at Ethos... Support. In this role, you will be responsible for monitoring agent attendance and adherence in real time across multiple...
Job Summary We are looking for a detail-oriented and proactive Real Time Adherence Agent to join our team at Ethos... Support. In this role, you will be responsible for monitoring agent attendance and adherence in real time across multiple...
with you! Leads in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call-outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
Real time steering and skilling of Customer Service Agents (CSA) driven by the real time trends to meet defined... to utilize real-time resource adjustments / actions Coordinate all non-production activity while maintaining productivity...
Real time steering and skilling of Customer Service Agents (CSA) driven by the real time trends to meet defined... impacting activities to utilize real-time resource adjustments / actions Coordinate all non-production activity...
Real time steering and skilling of Customer Service Agents (CSA) driven by the real time trends to meet defined... impacting activities to utilize real-time resource adjustments / actions Coordinate all non-production activity...
Position Summary: Ensures passing service levels for each Operations account by engaging in real-time management of the... performance. Specific Responsibilities: Updates and processes data for real-time performance analysis. Obtains quantifiable...
recommendations (e.g., call volumes, intraday patterns, root cause analysis) perform real-time analyses of performance data... to execute all planned and real-time activities. Produce daily, weekly and monthly reports (Intraday, Adherence, Shrinkage...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
Management Excellent skills in scheduling and real-time time management a must Detail oriented with ability to deliver project... recommendations for immediate changes * Staff the appropriate number of agents at the proper time based on recent/historical...
Work set-up: Onsite Location: Alabang Role & Responsibilities: Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager. M...
Work set-up: Onsite Location: Cebu Role & Responsibilities: Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager. Mana...
Work Arrangement: Onsite Shift Schedule | Restdays: 24X7 Shift Educational Requirement: Under Grad / Bachelor's Degree/ HS Diploma Work Experience: 2-4 yrs. relevant RTA experience Good excel skills...
Work set-up: Onsite (Cebu) Shift Schedule: Fixed work hours 9AM-6PM EST Shifting schedule Requirements: Atleast 2 years in college/College Graduate Minimum of 2 to 3 years of experience in MIS Reporting Qualifications: Go...
Work set-up: Onsite (Cebu) Shift Schedule: Fixed work hours 9AM-6PM EST Shifting schedule Requirements: Atleast 2 years in college/College Graduate Minimum of 2 to 3 years of experience in MIS Reporting Qualifications: ...