activities, including new order request, billing assistance, etc. Review scheduled trouble tickets for possible remote... to their technical support issue(s). Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure...
Description : The Launch Engagement Specialist is responsible for providing a best-in-class customer service... experience (White Glove Service) to new on-boarding customers while deepening customer engagement within our HW products...