Job Details The SLA Analyst will be responsible for managing Service Level Agreements (SLAs) within ServiceNow..., ensuring timely and accurate tracking of performance metrics. Key tasks include automating SLA and KPI reporting, monitoring...
and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA's, coaching... another Quality Analyst as back-up. Empathetic approach and mindset. Genuine curiosity and desire to understand and to know...
Quality Analyst - Contact Center Bilingual English Arabic A leading customer experience solutions provider is seeking... a Quality Analyst - Contact Center to ensure high standards of customer interactions through quality monitoring and performance...