and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work.... Deputise for the Customer Sales and Service Team Leader in their absence. Extend support and be an active team member, aiding...
of 50+ sales or customer support professionals.- Foster a high-performance culture, ensuring team alignment...), and agent productivity.- Prepare detailed reports and present actionable insights to senior management.4. Strategic Planning...
as a change agent to uncover issues and implement innovative solutions to manage risk actively. - Facilitate Quality Sales... and Compliance guidelines.- Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service...
Line of Service Advisory Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior...), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI. Experience...
banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service... and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders...
banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service... and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders...
(incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational... AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems...
(incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational... AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems...
, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data... AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems...
(incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational... AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems...
(incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational... AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems...