services agencies. We are seeking a Salesforce Technical Support Manager with advanced technical expertise to lead customer... satisfaction efforts, streamline ticket resolution, and ensure adherence to SLAs. Position Overview As the Salesforce Technical...
of administrator experience with Genesys or similar technology. Technical support experience. A working knowledge of Genesys chat... program. This program includes Genesys Voice and Chat channels and IVR as well as Co-Browse and aligns with Salesforce as the...