and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. Creates Major Incident... of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience. NOTE: Tasks...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...