of ideas and perspectives at AHEAD. The Service Desk Supervisor is a member of the Managed Services Operations team... whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team...
Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate... to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving...
Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate... to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving...
for all inbound first level support. - Adhere to published Service Desk processes, procedures and incidence excellence guidelines... status or incident progress. - Make assessment of requests that cannot be easily categorized referring them to Service Desk...