information, visit us at www.wipro.com. Job Description Role: Service desk lead ͏ Do: - To support the service desk... satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk...
Team Lead and Service Management team per documented and agreed escalation process · coordinate and liaise with associated..., backup and virtualisation principles and concepts · Prioritising Incidents and Requests as per the agreed Service Level...
. Job Description Overview We are seeking an experienced and results-driven IT L1/L2 Service Desk Team Leader. Working with your peers to the... Service Desk Manager to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate...
. Job Description Overview We are seeking an experienced and results-driven IT L1/L2 Service Desk Team Leader. Working with your peers to the... Service Desk Manager to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate...
is plus. Ticketing Tool experience – Service Desk, Service Now. Understanding of SRE concepts (SLA, SLO’s, SLI’s) Knowledge... to resolution within the TST domain as secondary role in the absence of the APAC or EMEA regional domain leads. Lead and drive...