appropriate ServiceNow and ACD reports to assess trends and make operational corrections as needed to improve service Document... ability to take notes and document all user interactions and steps taken, with ServiceNow experience desirable Knowledge of supervisory...
solutions are recorded (e.g. in ServiceNow). Provide timescales where appropriate. Assess issues in person when...
and ServiceNow requests for support, including creating positions, creating/editing job profiles, completing offers, and advising...
and BRC policies; Utilize ServiceNow to escalate necessary issues; Other duties as assigned Preferred Qualifications...
provided by our ServiceNow implementation, including the ServiceNow catalog. In this role, you will lead a geographically... distributed team of ServiceNow developers and administrators focused on resolving platform issues and errors. This position...
Documenting all activity and interactions in the ticketing system – ServiceNow Hybrid Check-Ins and ability to answer...
collection, validation, and integrity across ITAM and ITLM systems and tools (e.g., ServiceNow, Flexera, Snow Software). Work...: Proficiency in ITAM / ITLM tools (e.g., ServiceNow ITAM, Flexera, Snow Software). Advanced knowledge of reporting...
, ThousandEyes, ServiceNow). Utilize cloud-native monitoring services and integrate them with enterprise telemetry tools... environments using leading APM/AIOPS solutions (Splunk, AppDynamics, ThousandEyes, ServiceNow desired). 5+ years of experience...
, Workday, 25Live, Parchment, Diplomas on Demand, SmartCatalog, Constant Contact, National Student Clearinghouse, ServiceNow...
Validated Systems. Would be nice to have ServiceNow experience, change management, Polariton, and PLM (if we want...
same time User-focused, collaborative, innovative, and open Familiarity with ServiceNow, JIRA, Confluence...
leveraging low-code platforms e.g., Salesforce, Appian, Mendix, ServiceNow Expertise in design and developing scalable...