6-8 years of experience in BPO At least 3 years in a QA managerial role, or currently in a Senior Team Lead position Proficient in Quality tools and analysis; be prepared to discuss specific tools during the interview Experience in the i...
Key Responsibilities: Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guid...
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Responsibilities: Design and implement new processes for Quality Control (QC) to meet client-specific requirements, ensuring seamless migrations and compliance with quality standards. Lead significant process improvement projects, drivin...